Some Questions and Answers about Company Services!
1. How can we buy from SI SURGICO?
Simply let us know the reference number of products in which you are interested or send us you picture. You can contact us via E-mail, or letter. On receiving the inquiry our sales manager will contact immediately to serve you.
2. What is delivery time of shipment?
Usually we dispatch the trial orders within 1 to 2 weeks time, other shipments in about 3 to 4 weeks, however, time of quantity shipment depends upon order volume. Lets discuss with one of our sales manager about delivery time for your order.
3. How long does shipment take to reach from the date of dispatch of goods?
Air-mail registered package: 8 to 12 working days to U.S.A, Canada & Australian destinations. 6 to 8 working days to U.K, Japan, Middle East and Europe. DHL via Dubai: 4 working days to all destinations.
4. Where can I find information on shipping cost?
Please Click Here for Shipping Cost details.
5. Give us some packaging details?
Usually each and every Product is packed in zipper bags & bubble paper and then these Products are packed in card board boxes to send you directly. Special instructions may also be followed on request please.
6. Return Policy?
SISURGICO products have defect free guaranty for a long time, however, if there is any defect in any product that you are not satisfied, please contact within 15- days of receipt of goods in it’s original packing, so that we make necessary arrangements for replacement either in product or money.
7. Samples Service?
We offer sample services also to our new Customers for quality evalution. For this they need to pay both for samples and courier charges. However, when customer will place the first order we will deduct the sample charges from the total invoice value.
8. What is method of Payment?
We are following three ways at the moment to collect payments.
Bank transfer i.e. wire and swift transfer , PAYPAL AND Western Union Money Transfer ZARCO.
9. What is minimum quantity order?
We have no minimum order quantity. You can order on your convenience. However, If you want to buy less than US$: 500 as trial order, please add 20% courier charges on the top of total value of order. Subject to change upon any change from the shippers.
10. Do you do credit?
We don’t do credit to all new and old customers due to some severe past experiences. However, if the order is bulk we are happy to deal via bank irrevocable LC for the security of both parties.
11. How do you deal with your orders?
Upon confirmation of receipt of payment through bank , paypal or western union we schedule all orders to their relevant Manufacturing Depots: and confirm delivery date to customers.
12. We got less price from another company, would you please beat their price?
We can not vouch for the quality of items or services you will receive from another company and therefore we don’t attempt to match or beat their prices. Our pricing is based on many factors, and we strive to price items fairly and competitively. We take great pride in our quality product and services quality, and hope that pricing is not the only thing that is essential to our customers when they make purchase. Saying “Gold is never sold at the price of silver but by putting it’s color on it” so be careful when you get undue rock-bottom pricing.
